FAQ
Product & Craft
What is Bamboo over Porcelain?
Bamboo over Porcelain is THE YUNXI’s exploration of porcelain-body bamboo weaving. The Daily Cup combines a porcelain vessel with bamboo woven by hand around its exterior, creating a cup designed for coffee, tea, and everyday use.
What does the bamboo add to the cup?
The bamboo is more than a decorative layer. The woven surface creates a thermal buffer over the covered area, helping make hot drinks more comfortable to hold while adding tactile depth and material contrast.
The temperature you feel will still vary depending on the drink, so please handle freshly poured hot beverages with care.
Who is involved in making the bamboo weaving?
The Bamboo over Porcelain series is developed in collaboration with Liu Luolin and her studio. Liu participates directly in the weaving and provides craft guidance as the traditional technique is adapted to a contemporary daily-use cup.
What is the difference between Natural and Baked?
Natural features a lighter, softer bamboo tone. Baked has a warmer, deeper color created through the treatment of the bamboo.
Both versions use the same porcelain form, capacity, and weaving structure. The Natural + Baked Duo includes one cup in each finish.
Will every cup look exactly the same?
Not exactly. Bamboo grain, tone, and handwoven details naturally vary from piece to piece. These subtle differences are part of the material and the making process rather than defects.
Variations that affect the cup’s structure, stability, or intended use are not considered normal craft variation.
How should I care for my cup?
Hand wash gently using a soft sponge and mild detergent. Avoid prolonged soaking. Do not place the cup in a dishwasher or microwave.
After washing, towel-dry the porcelain and allow the bamboo to air-dry completely before storing it.
Orders & Shipping
Where does THE YUNXI currently ship?
We currently offer delivery to the 48 contiguous United States and Washington, D.C.
We are working to expand delivery to additional U.S. destinations and countries around the world, and hope to make these options available as soon as possible.
Where will my order ship from?
We keep a small stock of finished pieces in the United States. When your selected option is available there, your order ships from our U.S. fulfillment location.
Otherwise, your piece is woven to order in China. Please allow 2–4 business days for preparation before dispatch.
Is standard shipping complimentary?
Yes. Standard delivery to the contiguous U.S. and Washington, D.C. is complimentary, with no minimum purchase requirement.
How long will my order take to arrive?
U.S. in-stock orders: Estimated delivery in 4–7 business days, including preparation.
China woven-to-order orders: Approximately 8–16 business days in total, including 2–4 business days of preparation and 6–12 business days in transit.
These are estimates rather than guaranteed arrival dates. Please see our Shipping & Delivery Policy for details.
Will I need to pay duties or import charges?
No. For eligible U.S. orders, THE YUNXI covers import duties, import taxes, customs-clearance fees, and brokerage charges. If a carrier requests an import-related payment, please contact us before paying.
Any applicable U.S. sales tax is shown at checkout before payment.
Can I cancel or change my order?
Contact support@theyunxi.com as soon as possible with your order number and the requested change.
We will do our best to help, but changes or cancellations may no longer be possible once fulfillment processing or weaving has begun. If we cannot dispatch within the stated timeframe, we will offer a revised timeframe or cancellation of the unshipped order for a full refund.
How can I track my order?
Once your order has been handed to the carrier, we will email you the tracking details. Please allow up to 48 hours for tracking to update.
If no update appears after three business days, contact support@theyunxi.com with your order number.
Returns & Support
Do you accept returns if I change my mind?
Yes. You may request a return of an eligible unused item within 30 calendar days of delivery, whether it shipped from U.S. inventory or was woven to order in China.
You may carefully unpack and inspect your piece. It must remain unused, unwashed, and in its original condition, with all components included. Sets must be returned complete.
Please see our Return & Refund Policy for full conditions.
How do I start a return?
Email support@theyunxi.com with your order number, the item you wish to return, and a brief reason.
Once approved, we will send you the U.S. return address and packing instructions. Please ship within 14 calendar days of approval and keep your tracking information.
Do not send a return to the address on the original shipping label.
Where should I send my return?
To make returns simpler for our U.S. customers, all approved returns go to our designated U.S. return facility, whether your order originally shipped from the United States or China.
You will not need to arrange an international return. We will provide the correct address after approval.
Who pays for return shipping?
For change-of-mind returns, you arrange and pay for tracked shipping to our designated U.S. return facility. We do not charge a restocking fee.
For a confirmed damaged, defective, incorrect, or incomplete item, we cover any required return shipping. Please contact us before arranging a return.
What amount will be refunded?
For an approved return, we refund the amount paid for the eligible item and its applicable sales tax to your original payment method.
We do not deduct complimentary outbound shipping, outbound import charges, or a restocking fee. Return postage paid directly to your carrier is not reimbursed or deducted again.
What if my order arrives damaged, incorrect, or incomplete?
Contact support@theyunxi.com promptly, preferably within seven calendar days of delivery, with your order number and photographs of the issue and packaging where safe and available.
We will arrange an appropriate resolution at no additional cost for a confirmed issue. Broken porcelain normally does not need to be returned—please do not handle or repack sharp fragments.
Reporting promptly helps us resolve the issue; it does not limit applicable statutory rights.
Do you offer exchanges?
We do not currently process direct preference-based exchanges. If you would like a different finish, you may return the eligible original item and place a new order.
Confirmed damage, defects, incorrect items, or missing components may be resolved through a replacement rather than this standard return-and-reorder process.
Still have a question?
Contact us at support@theyunxi.com. We normally respond within one business day.