Refund policy
We want you to feel confident choosing a piece for your home.
To make returns simpler for our U.S. customers, all approved returns are sent to our designated U.S. return facility, whether your order originally shipped from the United States or China. You will not need to arrange an international return.
Eligible unused items may be returned by requesting approval within 30 calendar days of delivery. For change-of-mind returns, you arrange and pay for return shipping. We do not charge a restocking fee.
1. Return Eligibility
You may request a return within 30 calendar days of delivery if your piece is not right for you.
To qualify, the item must:
- Be unused with food or beverages and remain unwashed.
- Be in its original condition, without stains, odors, scratches, water damage, or other signs of use.
- Include all components and accessories.
- Be returned as a complete set if purchased as a set.
You may carefully unpack and inspect your piece. Opening the packaging for inspection does not, by itself, affect return eligibility.
Please retain the original protective packaging where possible. If it is unavailable, contact us for guidance on suitable protective packaging.
These conditions apply to standard Daily Cup options fulfilled from U.S. inventory and those woven to order in China. Standard woven-to-order pieces are not excluded from returns simply because weaving takes place after purchase.
2. How to Request a Return
Email support@theyunxi.com with:
- Your order number.
- The item you wish to return.
- A brief reason for the return.
For a damaged or incorrect item, please include photographs where safe and available.
Once your return is approved, we will email you the designated U.S. return address, your return reference, and packing instructions.
Please hand the package to your chosen carrier within 14 calendar days of approval and keep the tracking information until your refund is complete.
Please obtain approval before sending a return. Do not use the address on the original shipping label, which may belong to a carrier or transit facility.
3. Return Shipping Costs
Change-of-mind returns
For returns due to personal preference, an accidental order, or choosing the wrong option, you arrange and pay for a tracked shipping service to our designated U.S. return facility.
Return postage paid directly to your carrier is not reimbursed. We will not deduct that postage again from your refund.
Please pack the item securely. You are responsible for its safe return until it reaches the authorized facility. Shipping insurance is recommended for valuable or fragile items.
Product or fulfillment issues
If an item is confirmed to have arrived damaged, defective, incorrect, incomplete, or materially different from its description, THE YUNXI covers any required return shipping.
Please contact us before arranging or paying for such a return.
4. Inspection & Refunds
We will inspect your return within 3–5 business days of receipt at our U.S. return facility.
Once approved, we will initiate a refund to your original payment method and email you a confirmation.
Your refund includes:
- The amount you paid for the eligible returned item.
- The applicable sales tax attributable to that item.
We do not deduct complimentary outbound standard shipping, outbound import charges, inspection or processing costs, or a restocking fee.
Your payment provider may take up to 10 additional business days to post the refund.
If an item does not meet the return conditions, we will explain the findings and discuss the next steps with you before closing the request.
5. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If something is wrong, contact support@theyunxi.com promptly, preferably within seven calendar days.
Include your order number, a description of the issue, and photographs of the item and packaging where safe and available. Please retain the packaging while we review the issue.
For a confirmed product or fulfillment issue, we will arrange an appropriate resolution at no additional cost to you. Depending on the issue, this may include a replacement, replacement component, or full or partial refund.
Broken porcelain normally does not need to be returned. Do not handle or repack sharp fragments.
If no physical return is required, an approved refund will normally be initiated within 3–5 business days after the resolution is agreed.
Some manufacturing issues may become apparent only during use. If you discover a possible defect within 30 calendar days of delivery, please contact us. You may also contact us about issues discovered later, which we will review individually.
Damage caused by accidental impact, improper care, or ordinary wear is not treated as a manufacturing defect. Our request to report issues promptly does not limit any applicable statutory rights.
6. Natural Materials & Handmade Variation
Bamboo is a natural material, and each weave is completed by hand. Subtle differences in bamboo tone, grain, and weaving rhythm are part of the character of the piece.
These cosmetic variations are different from damage or a defect.
Cracked porcelain, chipped drinking rims, sharp edges, leakage, serious instability, or loose and structurally detached weaving are not considered normal handmade variation.
If you are unsure about something you notice, please send us a photograph. We will help assess it.
A piece that meets its description but does not suit your personal preference may still qualify for a change-of-mind return under the conditions above.
7. Duo Sets, Exchanges & Gifts
Duo sets
For a change-of-mind return of a Duo, please return both cups and all included components as a complete set.
If only one cup arrives damaged or defective, contact us before returning either cup. We may be able to resolve the issue without requiring the complete set to be returned.
Exchanges
We do not currently offer direct change-of-mind exchanges. Please request a return and place a new order for your preferred option. New orders are subject to availability.
For damaged or incorrectly supplied items, contact us instead of placing a replacement order yourself.
Gifts
Refunds are issued to the original purchaser’s payment method.
If you received a gift and need assistance, please contact us. We may request the order number or purchaser’s details to locate the order.
8. Order Changes & Cancellations
Please contact us as soon as possible if you need to change or cancel an order.
We will do our best to help, but routine changes or cancellations may no longer be possible once fulfillment processing or weaving has begun. Once an order has shipped, eligible returns follow this policy.
If we cannot dispatch your order within the stated preparation timeframe, we will offer the option to accept a revised timeframe or cancel the unshipped order for a full refund.
Please see our Shipping & Delivery Policy for delivery details.
Contact
For return requests, refunds, delivery damage, product issues, or order changes, contact:
THE YUNXI
Email: support@theyunxi.com
Please include your order number whenever possible.