Shipping policy
Last updated: August 12, 2026
Made-to-Order Production
Porcelain bodies for the Bamboo over Porcelain Daily Cup are prepared in small batches. After an order is placed, the selected bamboo finish is woven and completed by hand around the prepared porcelain form, followed by final inspection and packing.
The Daily Cup is made to order from the standard product options shown on our website. It is not currently personalized or made to customer-selected specifications. If THE YUNXI introduces customized or bespoke pieces in the future, any different production times, cancellation terms, and return conditions will be disclosed on the relevant product page before purchase.
Please allow 2–4 business days before dispatch. This period includes bamboo weaving, finishing, final inspection, packing, and preparation for transfer to the carrier.
Business days are Monday through Friday and exclude applicable public holidays in China. Orders placed on weekends or public holidays begin production on the next business day.
If we are unable to dispatch your order within the stated timeframe, we will contact you with a revised dispatch date and give you the option to accept the delay or cancel the unshipped order for a full refund.
Where We Ship
We currently ship to residential and eligible commercial addresses in:
- The contiguous 48 United States
- Washington, D.C.
At this stage, we do not ship to Alaska, Hawaii, Puerto Rico or other U.S. territories, APO/FPO/DPO addresses, PO boxes, or destinations outside the United States.
We may expand our delivery area once reliable shipping, customs handling, and customer support have been established for each additional destination.
Complimentary Standard Shipping and Delivery Time
Complimentary Standard Shipping is included for eligible orders to the contiguous United States and Washington, D.C. There is no minimum purchase requirement.
Standard delivery generally takes 6–12 business days after dispatch. The estimated total time from order placement to delivery is approximately 8–16 business days.
Delivery estimates are provided as general guidance and are not guaranteed arrival dates. Carrier operations, customs review, severe weather, public holidays, seasonal shipping volume, transportation disruption, and incorrect or incomplete address information may occasionally affect delivery.
Duties, Import Charges, and U.S. Sales Tax
THE YUNXI ships eligible U.S. orders on a Delivered Duty Paid basis (DDP).
This means THE YUNXI handles applicable:
- Import duties
- Import taxes
- Customs-clearance charges
- Brokerage charges
You should not be asked to pay additional import-related charges to the carrier upon delivery.
Applicable U.S. state or local sales tax is separate from import duties. Where required, it is calculated according to the delivery address and displayed before checkout is completed.
The total displayed at checkout is the total amount payable for the order, including any applicable U.S. sales tax. Complimentary Standard Shipping does not add a separate shipping charge.
If a carrier unexpectedly requests payment for customs duties, import taxes, brokerage, or clearance charges, please do not make the payment before contacting us at support@theyunxi.com. We will review the request and assist you as quickly as reasonably possible.
Shipping Confirmation and Tracking
Once your order has been transferred to the carrier, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 48 hours after shipment for the first tracking update to appear. Tracking may temporarily pause while a package is transferred between logistics partners. A temporary pause does not necessarily mean that the shipment has been lost.
If tracking has not become active within three business days after receiving your shipping confirmation, please contact us with your order number.
Address Changes
Please review your name, street address, apartment or unit number, postal code, telephone number, and email address before completing checkout.
If you need to correct your delivery address, contact support@theyunxi.com as soon as possible and include:
- Your order number
- The address originally entered
- The complete corrected address
We will make reasonable efforts to correct the address before the shipping label is created or the order is transferred to the carrier. Address changes cannot be guaranteed once carrier processing has begun or the shipment is in transit.
If an incorrect or incomplete address supplied by the customer results in additional carrier or reshipment charges, the customer may be responsible for the actual costs incurred.
If an address or shipping error was caused by THE YUNXI, we will cover the reasonable cost of correction or reshipment.
Undeliverable or Refused Packages
A package may be returned to us if:
- The address provided at checkout was incorrect or incomplete
- The carrier could not access the delivery location
- Delivery was refused
- The carrier could not complete delivery after the permitted attempts
- The package was not collected when collection was required
If a package is returned, we will contact you after receiving confirmation from the carrier or after the package reaches the designated return facility.
Depending on the reason for return:
- Additional shipping charges may apply before reshipment.
- A refund, where appropriate, will be processed after the returned package has been received and inspected.
- Costs resulting from an error caused by THE YUNXI will not be charged to the customer.
Please contact us before refusing a shipment because of an unexpected customs or import-payment request.
Delayed, Lost, or Missing Deliveries
We use tracked delivery services, but delays outside our reasonable control may occasionally occur.
If tracking has not updated for five business days, or your order has not arrived within five business days after the estimated delivery window, contact us at support@theyunxi.com.
We will review the tracking history, contact the relevant shipping partner where necessary, and provide an update as soon as reasonably possible.
If tracking shows that your order has been delivered but you cannot locate it, please first:
- Confirm the delivery address shown in your order
- Check the delivery location shown in the tracking record
- Check with other members of your household
- Check with your building reception, mailroom, or property manager
- Check nearby entrances and safe-delivery locations
- Allow up to 48 hours, as some carriers may scan a package shortly before final delivery
If the order is still missing after 48 hours, contact us with your order number. We will assist with a carrier investigation.
If the shipment is confirmed lost or incorrectly delivered following the investigation, you may choose, subject to product availability:
- A replacement at no additional cost; or
- A refund to the original payment method.
Damaged, Defective, Incorrect, or Incomplete Orders
Please inspect your order promptly after delivery.
If an item arrives damaged, defective, incorrect, incomplete, or materially different from the item ordered, contact support@theyunxi.com within seven calendar days of delivery.
Please include:
- Your order number
- A brief description of the issue
- A photograph of the complete item
- A close photograph of the affected area
- A photograph of the outer shipping package
- A photograph of the shipping label
Please retain the item and packaging until we have reviewed the issue, as they may be required for a carrier claim.
Once the issue has been confirmed, THE YUNXI will provide an appropriate resolution, which may include a replacement at no additional cost or a refund to the original payment method.
For safety reasons, broken porcelain normally does not need to be returned unless we specifically request otherwise. Please do not handle or repack sharp fragments unnecessarily.
For complete eligibility and resolution details, please review our Return and Refund Policy.
Returns
This Shipping Policy covers made-to-order production, delivery, tracking, and shipping-related issues.
For preference-based returns, return shipping, handmade variation, exchanges, and refund processing, please review our Return and Refund Policy.
Contact
For questions about order preparation, delivery, tracking, duties, or a shipping issue, contact:
THE YUNXI
Email: support@theyunxi.com
Please include your order number whenever possible.